Technology Snapshots

Managed Objects Misses the Mark???

2008-07-13T21:33:00-05:00

The IT Skeptic Blog really takes Managed Objects to task on their latest offering called MyCMDB. I have to say I really agree with nearly everything he points out in his post. This sounds like some "cheap and cheerful" code thrown over the fence to play on the Web 2.0 craze. Where is the real substance???...missing in action it seems. It is funny that they bring this offering out after negatively commenting on other service managment web 2.0 features...dismissing them as visual candy and nothing else. It sounds like they finally figured out that the other were right and reversed their direction. Maybe that is why the hired a new VP of Product Strategy....hhhmmmmm....go figure! :)

IT's About Uptime Blog: Doug McClure's Thoughts on BSM

2008-07-01T17:49:00-05:00

Great post on the "It's About Uptime" Blog that includes a interview they had with Doug McClure in which he gives his thoughts on BSM, ITSM and Change and Release Management. In this discussion he describes the affect of Web 2.0 and social networking areon the BSM market and whether it is relevant for customers or not. There is much more... It is a good read!

Simplicity Sits Side By Side in Importance With Price

2008-06-06T10:28:57-05:00

There have been some great articles (see the one described below and click on the link to read) of late in regards to our price proposition, but I would like to emphasize our simplicity as well. Complexity ids the enemy of all IT management SMB and Enterprise folks as well. It drive up costs associated with deployment, integration, support and training. Often times the soft dollars associated with a technology are 2 or 3 times higher than than license price for the software and hardware. So while many will focus on the purchase price I would suggest everyone do a more thorough analysis of all the costs. The results may surprise you!

FireScope BSM: BE Shatters the Costly, Complex Service Management Paradigm — FireScope Inc., a leader in enterprise-level business service management (BSM) solutions, today announced the launch of FireScope BSM: Business Edition, a revolutionary new simple, affordable and quick-to-deploy BSM solution designed to shatter the barriers to BSM for the SMB marketplace. FireScope BSM: BE is built from the same enterprise-tested framework as FireScope's BSM: Enterprise Edition, optimized for the SMB market, and features a starting price of $2,450.

More Changes For The Old Guard!

2008-05-22T08:10:00-05:00

BMC is employing yet another BSM strategy...does this mean that the old strategy was losing steam??? Read the article on BMC new positioning and decide for yourself. In my opinion, The old guard continues to acquire or revise their service management strategies to fight off emerging competitors and ensure their message continues to resonate with their audience. This space is fun!

The New Track for BSM - Bring Forth the SMB

2008-05-16T16:43:15-05:00

Next week the SMB will finally be able to realize the value of true service management. They two would like to have service views, real-time dashboards, business impacts and aggregated reporting. I agree with Paul Burns, Senior Analyst with EMA, "“There has been a myth that only the largest companies require the integrated business metrics and IT data provided by BSM. The truth is that the smaller businesses have not had access to solutions tuned to their requirements around purchase cost, management staffing and time to value.”. I just think why buy Network Management and other types of management products when starting next week you can have BSM next week for the same price? Just doesn't make sense to not have the additional functionality, power and flexibility of BSM if you are in the market for management views of your company's IT operations and services. Take a moment out of your busy day and read the following article titled The World Needs “BSM Lite”, currently in Network World...it is a great read! Enjoy... :)

Times Are A Changing In The Service Management Space

2008-05-03T07:32:00-05:00

To quote Bob Dylan "Times they are a changing", especially in the service management space. New innovations and emerging companies are starting to make noise. Acquisitions are picking up and web 2.0 is infiltrating the ranks. You ask why??? Well, people are tired of re-treaded network management products that are re-designated as Business Service Management ("BSM") products but still have largely the same functionality, huge training hurdles, high price, proprietary technology and long implementation cycles. The IT Press has increasingly been reporting on the unhappiness of corporate IT staff with the selection and state of the service management market. Well, eventually as with all industries and sectors times will change, business models will change and leaders will change. So, as many incumbents ignore or cling to their aging business models and slow changing pricing schemes, there are those waiting who will be change agents and do and go places where others fear to go. As will all things time continues to move forward and innovation can not be stopped. It is inevitable and coming sooner than most of the incumbents had wished. So...stay tuned and sign up to be part of the new era! Remember this is just the beginning...now it gets fun! :)

Great Blog On The Service Management Space

2008-05-01T11:52:00-05:00

If you have not been to Doug McClure's Blog...well you are missing something. His insights and news regarding this important space is refreshing, revealing and informative. Give it a try!

The State Of The Systems Management Ecosystem??? Interesting...

2008-04-18T10:50:11-05:00

This is a very interesting article from SearchData.com titled "The Evolving Systems Management Ecosystem", it has some very interesting insights into Open source systems management vendors and their intentions going forward on supporting an open source version of their products. The pendulum continues to swing back and forth on this issue. I especially agree with the comment that one vendor cannot provide the entire spectrum of functionality needed for most customers...never have there been truer words. Anyway, it is a good read.