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Great Perspective on ITIL...Now and The Future!

I wanted to point out this article as it provides a great perspective on ITIL...now and the future.  Many people don't fully understand the fundamental differences between ITIL v.2 and v.3 yet these differences are critical as the ITIL platform itself operates and flows differently.  This article goes a long way to clearing it up.  Enjoy!

September 08, 2008 in BSM |

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