IT's About Uptime Blog: Doug McClure's Thoughts on BSM

Great post on the "It's About Uptime" Blog that includes a interview they had with Doug McClure  in which he  gives his thoughts on BSM, ITSM and Change and Release Management.  In this discussion he describes the affect of Web 2.0 and social networking areon the BSM market and whether it is relevant for customers or not.  There is much more...  It is a good read!