Times Are A Changing In The Service Management Space

To quote Bob Dylan "Times they are a changing", especially in the service management space.  New innovations and emerging companies are starting to make noise.  Acquisitions are picking up and web 2.0 is infiltrating the ranks.  You ask why???  Well, people are tired of re-treaded network management products that are re-designated as Business Service Management ("BSM") products but still have largely the same functionality, huge training hurdles, high price, proprietary technology and long implementation cycles.  The IT Press has increasingly been reporting on the unhappiness of corporate IT staff with the selection and  state of the service management market.   Well, eventually as with all industries and sectors times will change, business models will change and leaders will change.  So, as many incumbents ignore or cling to their aging business models and slow changing pricing schemes, there are those waiting who will be change agents and do and go places where others fear to go.     As will all things time continues to move forward and innovation can not be stopped.  It is inevitable and coming sooner than most of the incumbents had wished.  So...stay tuned and sign up to be part of the new era!  Remember this is just the beginning...now it gets fun!  :)