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Mark Lynd (CISSP - ISSAP, ISSMP, PMP, CE|H) is the President of FireScope, Inc., a revolutionary Business Service Management company dedicated to simplifying IT operations for businesses of any size. Mark is the originator of the FireScope solution and began developing it nearly three years ago and continues to architect and drive innovation into the FireScope line with the FireScope operations team.

During Mark's 20+ years in technology, he was named an Ernst & Young’s "Entrepreneur of Year – Southwest Region" Finalist, presented the Doak Walker Award on ESPN and has been covered by numerous publications including Wall Street Journal, Information Week, eWeek, CIO Magazine, CSO Magazine and numerous others. He also served honorably in the United States Army's 3rd Ranger Battalion and the 82d Airborne. Read Mark's full biography.

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The New Track for BSM - Bring Forth the SMB

Next week the SMB will finally be able to realize the value of true service management.  They two would like to have service views, real-time dashboards,  business impacts and  aggregated reporting.  I agree with Paul Burns, Senior Analyst with EMA, "“There has been a myth that only the largest companies require the integrated business metrics and IT data provided by BSM. The truth is that the smaller businesses have not had access to solutions tuned to their requirements around purchase cost, management staffing and time to value.”.  I just think why buy Network Management and other types of management products when starting next week you can have BSM next week for the same price?   Just doesn't make sense to not have the additional functionality, power and flexibility of BSM if you are in the market for management views of your company's IT operations and services.  Take a moment out of your busy day and read the following article titled The World Needs “BSM Lite”, currently in Network World...it is a great read!  Enjoy...  :)