Mark Lynd (CISSP - ISSAP, ISSMP, PMP, CE|H) is the President of FireScope, Inc., a revolutionary Business Service Management company dedicated to simplifying IT operations for businesses of any size. Mark is the originator of the FireScope solution and began developing it nearly three years ago and continues to architect and drive innovation into the FireScope line with the FireScope operations team.
During Mark's 20+ years in technology, he was named an Ernst & Young’s "Entrepreneur of Year – Southwest Region" Finalist, presented the Doak Walker Award on ESPN and has been covered by numerous publications including Wall Street Journal, Information Week, eWeek, CIO Magazine, CSO Magazine and numerous others. He also served honorably in the United States Army's 3rd Ranger Battalion and the 82d Airborne. Read Mark's full biography.
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BMC is employing yet another BSM strategy...does this mean that the old strategy
was losing steam??? Read
the article on BMC new positioning and decide for yourself. In my opinion, The old guard continues to acquire or revise their service management strategies to fight off emerging competitors and ensure their message continues to resonate with their audience. This space is fun!
Next week the SMB will finally be able to realize the value of true service management. They two would like to have service views, real-time dashboards, business impacts and aggregated reporting. I agree with Paul Burns, Senior Analyst with EMA, "“There has been a myth that only the largest companies require the integrated business metrics and IT data provided by BSM. The truth is that the smaller businesses have not had access to solutions tuned to their requirements around purchase cost, management staffing and time to value.”. I just think why buy Network Management and other types of management products when starting next week you can have BSM next week for the same price? Just doesn't make sense to not have the additional functionality, power and flexibility of BSM if you are in the market for management views of your company's IT operations and services. Take a moment out of your busy day and read the following article titled The World Needs “BSM Lite”, currently in Network World...it is a great read! Enjoy... :)
To quote Bob Dylan "Times they are a changing", especially in the service management space. New innovations and emerging companies are starting to make noise. Acquisitions are picking up and web 2.0 is infiltrating the ranks. You ask why??? Well, people are tired of re-treaded network management products that are re-designated as Business Service Management ("BSM") products but still have largely the same functionality, huge training hurdles, high price, proprietary technology and long implementation cycles. The IT Press has increasingly been reporting on the unhappiness of corporate IT staff with the selection and state of the service management market. Well, eventually as with all industries and sectors times will change, business models will change and leaders will change. So, as many incumbents ignore or cling to their aging business models and slow changing pricing schemes, there are those waiting who will be change agents and do and go places where others fear to go. As will all things time continues to move forward and innovation can not be stopped. It is inevitable and coming sooner than most of the incumbents had wished. So...stay tuned and sign up to be part of the new era! Remember this is just the beginning...now it gets fun! :)
If you have not been to Doug McClure's Blog...well you are missing something. His insights and news regarding this important space is refreshing, revealing and informative. Give it a try!
