The Evolution of Business Service Management - The Blog Series

For the past couple of years…I've been getting a lot of questions about business service management (“BSM”), and a lot of these questions seem to have common points of confusion.  Well…let me tell you I have been doing this for a while and I am the creator of the technology for the FireScope solution and I completely understand.  With so much information and disorder out there, it’s sometimes hard to see the big picture amidst the chaos.  Determining how things go together, why they are important and their value to IT organizations is puzzling at best.  Even the analysts have a hard time defining and determining what is and makes up a BSM solution.

So, I've put together with any luck, a more cohesive guide of key concepts, best practices, and innovations around BSM and converted it to a blog series that will seek to organize and point out things that are important when considering BSM for your IT organization.

Over the next couple of weeks, I will be posting thoughts, ideas and concepts to make it more this series more useful.  I will kick the series off with some definitions ( areal source of confusion for many); fundamentals and early history regarding BSM’s evolution out of monitoring and network management, then go over the blueprint and concepts for improving IT operations using BSM, covering frequently asked questions and discussing ways to limit the areas of confusion, and noting best practices, innovations, and helpful tips for success along the way. Discovering the power and value of BSM through this series should arm you with the appropriate knowledge to ensure your IT organization realizes value from any proposed BSM deployment.

Here's a summary preview of what we will cover in this series:

• The definition of BSM; Intro to BSM fundamentals
• Early history regarding BSM’s evolution out of monitoring and network management
• BSM blueprint and concepts for improving IT operations
• Key factors when choosing a BSM solution
• BSM best practices and innovations
• Frequently asked questions about BSM
• Final Thoughts about BSM

Hopefully, this series will help you and your organization down the BSM path. So let’s get to it.